Selling online looks simple until orders start arriving. Stock shown on the website does not match the warehouse, customers drop out at the payment page, delivery fees are worked out by hand, and staff copy each order into the accounting system. Buyers in Jordan and the Gulf also expect cash on delivery, local card payment and clear Arabic product pages, which many ready-made store themes handle poorly.
Kemlat designs the store around how you actually sell and fulfil orders. We set up the product catalogue, cart, checkout and payment options, connect stock and delivery where it makes sense, and give your staff a clear screen for managing products and orders. Before launch we test complete purchases from the product page to the delivery notice, including failed payments and returns.
How we work
- 01
Map how orders move
We document how an order moves today, from product choice to payment, packing, delivery and returns. We agree the catalogue structure, product options, delivery zones and payment methods the store must support.
- 02
Choose the platform and design
We recommend a hosted or self-managed platform based on catalogue size, integrations and who will run the store. We then design the home, category, product, cart and checkout pages for mobile first.
- 03
Build the catalogue and checkout
We configure products, variants, taxes and delivery rules, and connect the payment gateway (the service that processes card payments) approved by your bank or provider. Order confirmation emails are set up in Arabic and English.
- 04
Connect stock, accounting and delivery
Where agreed, we link the store to your inventory or accounting system and to your delivery company, so orders and stock levels move without retyping. Each connection is tested with sample orders.
- 05
Test purchases and open the store
We place complete test orders on phones and desktops, covering failed payments, discount codes, refunds and returns. After your team approves the results, payments are switched to live mode and the store opens.
- 06
Track sales and fix checkout problems
We set up sales and checkout reports and look at where customers stop. Small changes to pages, fee display or checkout steps follow from that data.
What you receive
Product catalogue and cart
Categories, products, variants and images in both languages, with a cart that shows the delivery fee before payment.
Checkout and payment setup
A checkout with the payment methods you approve, such as cards through a licensed gateway and cash on delivery.
Product and order management
An admin area where staff add products, update stock and move each order through packing, delivery and returns.
Stock, accounting and delivery links
Working connections to the inventory, accounting or delivery services confirmed in the scope.
Purchase testing and launch
Recorded tests of complete orders, payment failures and refunds, followed by a controlled opening of the store.
Staff training
Hands-on sessions for staff who manage products, orders and customer questions.
What changes for you
- Customers complete an order on their phone without calling you to confirm the price or delivery.
- Orders and stock levels reach your back-office system without retyping.
- Staff see the status of every order in one place.
- You can see where customers abandon the checkout and correct it.
Where this service sits in the KEMLAT Method
Scope: Payment gateway fees, platform subscriptions and delivery contracts are agreed directly between you and those providers. The merchant account with your bank or payment provider must be opened in your organisation's name.
Questions clients ask
Which payment methods can the store accept?
That depends on the gateways available to your organisation in your country. We help you choose a licensed provider, connect it and test it, but you open the merchant account yourself with the bank or provider. Cash on delivery can sit alongside card payment.
Should we use a hosted platform or a self-managed one?
Hosted platforms such as Shopify need less technical upkeep. Self-managed platforms such as WooCommerce give more control over integrations and page layout. We compare both against your catalogue, systems and team before recommending one.
Can the store take stock levels from our ERP or accounting system?
Often yes, if the system has an API, which is a defined way for two programs to pass data, or a ready connector. We check this early because it affects both the platform choice and the scope.
What do we need to prepare before the build?
A product list with prices, options, weights and images, your delivery zones and fees, and your return policy. We give you a template so the data arrives in a form we can import directly.
Who runs the store after launch?
Your staff handle daily orders and products after training. Platform updates, backups and security fixes can stay with your team or move to a monthly maintenance service.
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