Social media accounts are often run in bursts. Posts appear daily during a campaign, then nothing for weeks. Comments and messages wait without replies, including questions from people ready to buy. Content is chosen on the day it is posted, and nobody checks which posts actually led to messages, website visits or enquiries.
Kemlat manages your social media accounts on a monthly plan. We set a strategy based on your audience and goals, prepare a content calendar for your approval, publish on schedule, and handle comments and messages within agreed rules. Each month we report what was published, how people responded and what we will change, so decisions rest on results rather than likes.
How we work
- 01
Review accounts and audience
We review your current accounts, past results, competitor activity and the questions customers usually ask. We agree which platforms deserve attention and which can be paused.
- 02
Set strategy and rules
We agree goals, content themes, tone in Arabic and English, posting frequency, and a reply guide listing standard answers and the cases to pass to your team.
- 03
Build the monthly calendar
Each month we prepare a calendar of posts with texts and designs, linked to your offers, seasons and events, and send it for approval before publishing.
- 04
Publish and interact
We publish approved posts on schedule and reply to comments and messages during agreed hours, passing sales leads and complaints to your named contacts.
- 05
Report and adjust
We report reach, engagement (likes, comments, shares and saves), messages, link clicks and leads passed to your team, compare topics and formats, and adjust the next calendar.
What you receive
Social media strategy
Platforms, goals, content themes, tone and posting frequency, agreed in writing.
Monthly content calendar
Planned posts with approved texts and designs, within the agreed number of posts.
Publishing, comments and messages
Scheduled posting, plus replies to comments and messages that follow the agreed reply guide.
Handover of enquiries
Sales enquiries and complaints passed to your team with the details needed to follow up.
Monthly performance report
Results by platform and post type, with the changes planned for the next month.
What changes for you
- Your accounts publish regularly, with every post approved in advance.
- Customer questions on social media get timely and consistent replies.
- Each month you see which topics and formats lead to messages, clicks and enquiries.
Where this service sits in the KEMLAT Method
Scope: This is an ongoing monthly service with an agreed number of posts and platforms. Paid promotion budgets are not included and can be managed under the performance advertising service. Photo and video shoots are scoped separately.
Questions clients ask
Will you increase our followers?
We do not promise follower numbers, and bought followers harm an account. We focus on content your audience responds to, and we measure messages, clicks and enquiries, which matter more to the business.
Who approves the posts?
A named person on your side approves each monthly calendar before publishing. Urgent posts, such as announcements, follow a faster approval route agreed at the start.
Do you reply to customer messages?
Yes, during agreed hours and using the reply guide. Pricing questions, complaints and sales leads go to your team, because they need your decisions.
Which platforms do you cover?
The ones agreed in scope, usually those your customers actually use, such as Instagram, Facebook, LinkedIn, TikTok or X (formerly Twitter). We recommend fewer platforms run well over many run poorly.
Do we keep control of our accounts?
Always. The accounts stay in your name and you remain the owner. We are added as managers and removed when the service ends.
Related services
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